Refund policy

Buyers on UsedDetector.com have 7-days from the date of RECEIPT of package to inspect their order and it's contents. 

Within this period unsatisfied Buyers can request a refund.  Buyers will be responsible for sending the item(s) back to the seller in its original condition within 10-days of receipt (i.e. you have 3 days to get it in the mail after requesting a refund) at the Buyer's expense.  Upon return the Seller and approval funds, minus and shipping fees or expenses, will be refunded to the buyer.

After 15-days with no Seller-Buyer disputes, funds will be released to the seller and the sale shall be considered final.  The resolution to any disputes between Buyers and Sellers shall be settled by UsedDetectors.com administrators in a manner it deems fair and appropriate.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wholesale@highplainsprospectors.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wholesale@highplainsprospectors.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Since this transaction is between you and a seller on our site, everyone needs to work together to make sure everyone involved has a positive outcome. This involves some work on your part to make sure you:

  1. Be available to receive the package when it arrives.  You will receive tracking information.  Make certain someone is there to receive the package to avoid any porch theft.  UsedDetectors.com nor any Sellers on the site are responsible for package theft.
  2. Immediately open any packages and inspect the contents for everything included in the listing.  If you have a dispute you need to immediately reach out to the Seller or UsedDetectors.com to begin the return process.
  3. Do not discard the box or any of the contents of packages you receive.  If you need to initiate a return, you may need this stuff.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wholesale@highplainsprospectors.com or call us at 888-236-6580.